Return & Exchanges

1. Customers can exchange for a different size within 3 days after receiving the order. This must also be based on stock availability. 

Customers are responsible for the shipping cost incurring from sending the products back to PYVET.

The products to be exchanged must be in good condition.

No refund policy

2. All sale and promotional-priced items with minimum 15% discount are non-returnable, non-refundable and non-exchangeable.

3. If an item is faulty, please provide details. Company is not responsible for any damages caused by the shipping process or any damages caused by customers after receiving the product.

*PYVET reserves the right to refuse exchange of any merchandise does not meet all of the above conditions

INTERNATIONAL RETURNS

we do not accept returns and exchanged on international orders.

RETURN PROCEDURE

If you wish to return any items to PYVET, please email info@pyvetstudio.com with the detail of your purchase within office hours Mon- Fri 10.00 – 18.00 (Except Public Holidays)

Please wrap your item safely and securely to avoid damage in transit back to PYVET.

PYVET is unable to accept an item for refund if it has been damaged in transit.